Privacy policy

Last updated: 2 August 2026

marOmer respects your privacy and handles personal data with the same care we apply to every shipment. This policy explains which personal data we collect through maromer.com and in the course of our commercial relationship, why we process it, on which legal basis, and which rights you have under the EU General Data Protection Regulation (GDPR).

1. Who we are (data controller)

For any question about this policy or about your personal data, contact us at the address above with the subject line “Privacy”.

2. Personal data we collect

2.1 Data you provide

• Contact and quotation forms: first and last name, company, e-mail address, telephone number and the content of your message or request.
• Direct communication: data contained in e-mails, phone calls, WhatsApp messages or messages sent via our social media channels.
• Customer and supplier administration: contact details of your staff, vessel and port call details, delivery addresses, order and invoicing data, VAT number and payment details.
• Job applications: the data contained in your CV, motivation letter and certificates.

2.2 Data collected automatically

• Server log data: IP address, date and time of the request, pages visited, referring URL, browser type and operating system.
• Cookies and similar technologies: see section 7.

We do not knowingly collect data from children, and we do not process special categories of personal data (such as health or biometric data) through this website.

3. Purposes and legal bases

Purpose	Data	Legal basis (Art. 6 GDPR)
Answering enquiries and issuing quotations	Identification and contact data, message content	Steps prior to a contract (Art. 6.1.b) / consent for the form (Art. 6.1.a)
Performing supply, repair and service agreements (24/7 ship supply, deliveries, crew logistics)	Contact, order, vessel and delivery data	Performance of a contract (Art. 6.1.b)
Invoicing, accounting and statutory record keeping	Invoicing and transaction data	Legal obligation (Art. 6.1.c)
Customer relationship management and commercial follow-up of existing clients	Contact and order history	Legitimate interest in running our business (Art. 6.1.f)
Newsletters and commercial e-mails to prospects	Name, e-mail address	Consent (Art. 6.1.a), withdrawable at any time
Website security, abuse and spam prevention, technical maintenance	Log data, IP address	Legitimate interest in a secure website (Art. 6.1.f)
Statistics and improvement of the website	Analytics and cookie data	Consent (Art. 6.1.a) where non-essential cookies are used
Recruitment	Application data	Steps prior to a contract (Art. 6.1.b) / consent (Art. 6.1.a)
Establishing, exercising or defending legal claims	All relevant file data	Legitimate interest (Art. 6.1.f)

4. Recipients and processors

We never sell your personal data. We share it only where necessary, with:

• our hosting provider, website maintenance partner and e-mail provider;
• suppliers, carriers, port agents, customs agents and warehouses involved in executing your order;
• our accountant, auditor, insurer, bank and legal advisers;
• public authorities where we are legally required to disclose data (for example customs or tax authorities).

Every service provider acting on our instructions does so as a processor, under a data processing agreement that obliges them to apply appropriate security measures and to use the data solely for our purposes.

5. Transfers outside the EEA

Our data is in principle stored within the European Economic Area. Because shipping is a global business, an order may require us to transfer contact and delivery data to partners in a port outside the EEA. In that case the transfer is based on an adequacy decision of the European Commission, on the European Commission’s Standard Contractual Clauses, or on the necessity of the transfer for the performance of your contract (Art. 49.1.b GDPR).

6. Retention periods

• Enquiries and quotations that do not lead to a contract: up to 2 years after the last contact.
• Customer and supplier files: for the duration of the relationship and up to 10 years thereafter, in line with Belgian accounting and tax obligations.
• Invoices and accounting records: 7 to 10 years, as required by law.
• Newsletter subscriptions: until you unsubscribe.
• Unsolicited applications: up to 1 year, unless you agree to a longer period.
• Server logs: a maximum of 12 months.

7. Cookies

Our website uses cookies and comparable techniques:

• Strictly necessary cookies keep the site working, remember your cookie choice and protect forms against spam. These are placed without consent.
• Functional cookies remember preferences such as your language.
• Analytical cookies help us understand how visitors use the site so we can improve it.
• Marketing cookies, where used, allow us or our partners to measure campaigns and show relevant advertising.

Analytical and marketing cookies are only placed after you give consent through our cookie banner. You may change or withdraw your choice at any time via the cookie settings on this website, and you can delete or block cookies through your browser settings. Embedded content such as maps, videos or social media feeds may set cookies of the relevant third party; their own privacy policies apply.

8. Your rights

Under the GDPR you have the right to:

• access your personal data and receive a copy;
• have inaccurate or incomplete data rectified;
• have your data erased where one of the legal grounds applies;
• obtain restriction of processing;
• data portability for data you provided on the basis of consent or a contract;
• object to processing based on our legitimate interests, and to object at any time to direct marketing;
• withdraw your consent at any time, without affecting the lawfulness of processing before withdrawal.

Send your request to info@maromer.com. We reply within one month and may ask for proof of identity to make sure we do not disclose your data to someone else.

9. Complaints

If you believe we are not handling your data correctly, please contact us first so we can put things right. You also have the right to lodge a complaint with the Belgian supervisory authority:

10. Security

We apply appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access, including encrypted connections (HTTPS), access control on a need-to-know basis, up-to-date software, backups and confidentiality commitments from our staff and partners.

11. Automated decision-making

We do not use automated decision-making or profiling that produces legal effects concerning you or similarly significantly affects you.

12. Links to other websites

Our website may contain links to third-party websites, such as our LinkedIn, Facebook or X pages. We are not responsible for the content or privacy practices of those websites.

13. Changes to this policy

We may update this privacy policy to reflect changes in our services or in applicable law. The most recent version is always available on this page, with the date of the last update shown at the top.